Refund and cancellation policy

Scope and purpose

Because our work reserves consulting capacity, refund terms depend on project stage. A deposit is fully refundable when cancellation is received within three business days of payment and before work begins. After that point, completed work and committed project time are non-refundable.

How it works

For cancellation before delivery, any amount paid above the value of work completed and non-cancellable commitments will be refunded. Purchased research access, specialist services, travel, and other materials approved for the engagement are non-refundable. If we cancel and cannot provide a suitable replacement date, we refund fees for work not delivered.

Requests and responsibilities

Request cancellation or rescheduling by email. Rescheduling received at least two business days before a workshop has no fee; later requests may incur the booked session cost. A no-show is treated as a delivered session. Approved refunds return to the original payment method, normally within 10 business days. Exceptional illness or disruption will be considered fairly. Statutory rights remain unaffected.

Contact

Questions may be sent to hello@connector-managerhub.digital or by post to 99/3 Talad Bobae Krungkasem Road Khlongmahanak, Bangkok, Bangkok 10100, Thailand.